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Frequently Asked Questions

  • Is the decision related to the complaint procedure binding?
  • How long will the complaint procedure take
  • Who will rule on alleged infringements to the Code of Conduct?
  • Which language is used in the complaint handling procedure?
  • What happens once I have submitted my complaint?
  • Against whom can I submit a complaint?
  • Which type of complaints are accepted?
  • How do I submit a complaint?

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